Leisure-Tec Warranty Policy

Leisure-Tec Australia is part of the Truma Group and delivers innovation to the lifestyle industry in Australia, specialising in providing more comfort to customers on the move.

 

The brands Leisure-Tec distribute include:

  • Milenco
  • myCoolman
  • Truma

 

Warranty Statements:

  • Milenco Warranty:

All Milenco products comes with 1 Year Warranty.

 

  • My COOLMAN Warranty:

When you buy MyCOOLMAN Fridge-freezer you have peace of mind knowing that it is backed by a 5 year warranty, this includes a comprehensive 3 year warranty against defects in materials and workmanship plus 2 years (parts only) on the compressor.

The MyCOOLMAN warranty is provided in addition to any rights provided under Australian Consumer Law. All claims under this warranty should be made by returning the product to the place of purchase at your expense, with the detail of the fault, proof of purchase and fitment details. If we determine that a MyCOOLMAN product is defective in materials or workmanship during the warranty period, we will either repair or replace the unit.

This warranty does not apply to failure or damage to a MyCOOLMAN product caused by incorrect or faulty fitment, accidental or intentional damage, failure of other products, incorrect application, incorrect voltage, environmental damage, operation of the product outside of its environmental and technical specifications, or repair or modification carried out by anyone other than an authorised repairer.

 

 

  • Truma Warranty:

Finished Goods

The warranty is given by Service Australia for 24 months from the date of purchase against any defect arising from faulty materials or workmanship.

Repairs will be carried out during normal business hours only by Service Australia, or its duly authorised service agents, and are subject to the warranty conditions and exclusions hereunder.

Warranty conditions:

The company will only provide service on presentation of proof of purchase, on either the Truma product, or the Caravan / RV / Pleasure Craft in which the Truma product has been installed, to any authorised service agent. The purchaser must allow the service agent to photocopy the proof of purchase to facilitate his claim to the manufacturer.

Warranty repairs can only be performed by authorised service agents and under no circumstances will Service Australia reimburse repairs carried out by unauthorised persons. Tampering with any part of the product by unauthorised personnel will automatically void the warranty.

The product must be used solely for domestic purposes only. If the product is used for commercial purposes the warranty is 6 months only.

Where applicable, the products must be used on the appropriate electrical voltage, gas type and pressure, or fuel source.

If at any time during the warranty period any part or parts are replaced with a part or parts not supplied or approved by Truma, this warranty shall immediately become void.

  • Important notice:
    Before calling a service technician please check carefully the operating instructions, warranty terms and conditions. If the product fails for any of the reasons detailed therein, or is faulty due to abuse, misuse or improper installation, then a service fee shall be charged to the purchaser.
    If you have any queries regarding the interpretation of the warranty you should contact Service Australia. Whilst this book represents service outlets at the time of printing, changes occur from time to time. Should you have any queries or wish to locate your nearest authorised service agent please contact Service Australia.

Warranty does not cover:

  • Any appliance which has been:
    • Subject to misuse, neglect, accident or alteration by any person.
    • Damaged or destroyed by fire, flood, act of God or other inevitable accident.
    • Fair wear and tear.
    • Damage from foreign substances such as dirt or liquid.
    • Travelling expenses or call out fee to and from authorised service agents premises.
    • Accommodation or Site Expenses.
    • Cleaning of the system. This is considered to be a part of normal product maintenance.
    • Non operation of the appliance or resultant damage to the unit where the appliance has been operated in an out of level situation.
    • Freight cost of the appliance or parts, to or from, point of service or transit damage.
    • Non operation of the appliance or resultant damage to the unit where the appliance has not been installed, ventilated, flued or operated in accordance with the manufacturer’s instructions.

Apart from any warranties implied by the Australian Competition and Consumer act 2010 or any relevant State legislation all other warranties express or implied whether arising by virtue of statute or otherwise are hereby excluded.

 

Spare Parts

The warranty is given by Service Australia for 12 months from the date of purchase against any defect arising from faulty materials or workmanship.

Warranty conditions:

The company will only provide service on presentation of proof of purchase, on either the Truma product, or the Caravan / RV / Pleasure Craft in which the Truma product has been installed, to any authorised service agent. The purchaser must allow the service agent to photocopy the proof of purchase to facilitate his claim to the manufacturer.

Warranty repairs can only be performed by authorised service agents and under no circumstances will Service Australia reimburse repairs carried out by unauthorised persons. Tampering with any part of the product by unauthorised personnel will automatically void the warranty.

The product must be used solely for domestic purposes only. If the product is used for commercial purposes the warranty is 6 months only.

Where applicable, the products must be used on the appropriate electrical voltage, gas type and pressure, or fuel source.

If at any time during the warranty period any part or parts are replaced with a part or parts not supplied or approved by Truma, this warranty shall immediately become void.

  • Important notice:
    Before calling a service technician please check carefully the operating instructions, warranty terms and conditions. If the product fails for any of the reasons detailed therein, or is faulty due to abuse, misuse or improper installation, then a service fee shall be charged to the purchaser.
    If you have any queries regarding the interpretation of the warranty you should contact Service Australia. Whilst this book represents service outlets at the time of printing, changes occur from time to time. Should you have any queries or wish to locate your nearest authorised service agent please contact Service Australia.

Warranty does not cover:

  • Subject to misuse, neglect, accident or alteration by any person.
  • Damaged or destroyed by fire, flood, act of God or other inevitable accident.
  • Fair wear and tear.
  • Damage from foreign substances such as dirt or liquid.
  • Travelling expenses or call out fee to and from authorised service agents premises.
  • Accommodation or Site Expenses.
  • Cleaning of the system. This is considered to be a part of normal product maintenance.
  • Non operation of the appliance or resultant damage to the unit where the appliance has been operated in an out of level situation.
  • Freight cost of the appliance or parts, to or from, point of service or transit damage.
  • Non operation of the appliance or resultant damage to the unit where the appliance has not been installed, ventilated, flued or operated in accordance with the manufacturer’s instructions.

Apart from any warranties implied by the Australian Competition and Consumer act 2010 or any relevant State legislation all other warranties express or implied whether arising by virtue of statute or otherwise are hereby excluded.

 

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For general information on how the warranty process works at Caravan RV Camping, click HERE